btv22's Privacy Policy — Your Data Is Our Responsibility
btv22's complete and transparent policy on how your personal information is collected, used, and kept secure is described here.
Introduction & Scope
btv22 (hereinafter referred to as "we", "us", or "the platform") operates a safe and transparent online betting and casino service for users in Bangladesh. We believe that your personal privacy is a fundamental right and that protecting this right is our ethical and legal responsibility.
This Privacy Policy applies to all individuals who access btv22's website btv22.lat and use its services. By using our services, you are considered to have accepted the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].
This policy relates only to btv22's own services. We are not responsible for the privacy policies of any third-party websites or services.
Section 2What Types of Information We Collect
To provide you with a seamless and secure experience, we collect various types of information as described below:
2.1 Information You Provide Directly
When you create an account on btv22, log in, or contact us, you provide the following information directly to us:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Password and security-related information
- Payment information (details required for bKash, Nagad, Rocket, or bank transfer)
- Documents required for identity verification (national ID card or passport)
2.2 Automatically Collected Information
When you access our site, some information is collected automatically:
- IP address and device type
- Browser type and version
- Pages you visit and time spent on the site
- Login and logout times and dates
- Information collected through cookies and similar tracking technologies
2.3 Transaction Information
To ensure the transparency and security of financial transactions, we store complete deposit and withdrawal history, betting activity, and information related to bonus usage.
How Your Information Is Used
btv22 uses your information only for legitimate and necessary purposes. We never sell or rent your information to third parties unnecessarily.
3.1 Service Operations
- To create and manage your account
- To process deposits, withdrawals, and bonuses
- To manage your gaming and betting activity
- To provide 24/7 support services
3.2 Security & Compliance
- To verify your age (confirming 21+)
- To prevent fraud and abuse
- To comply with anti-money laundering (AML) and know your customer (KYC) procedures
- To ensure responsible gaming and support at-risk players
3.3 Improvement & Communication
- To improve platform quality and develop new features
- To identify and resolve technical issues
- To personalise services according to your preferences
- To send important account and transaction notifications
Cookies & Tracking Technologies
btv22 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site.
4.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions and ensure security. Disabling these cookies will prevent the site from functioning properly.
- Functional Cookies: Used to remember your language preferences, game settings, and account preferences.
- Analytics Cookies: Collect anonymous data to understand how users use the site and to improve services.
4.2 Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent you from logging into your account or completing transactions.
Sharing Information with Third Parties
btv22 never sells your personal information. However, in certain circumstances, some information may be shared with trusted parties:
5.1 Permitted Sharing
- Payment Providers: Information required to process transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment provider.
- Identity Verification Services: Information required to complete the KYC process may be shared with secure third parties.
- Game Providers: To ensure game services, the minimum necessary information may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, or PG Soft.
5.2 Legal Obligations
If legally required or upon receipt of a court order, btv22 may share necessary information with authorities. In such cases, we will provide only the minimum required information and will notify you whenever possible.
5.3 Business Transfers
In the event of a merger or acquisition, your information may be transferred to the new entity. In such cases, we will provide advance notice and the new entity will be bound to comply with this same privacy policy.
Data Security Measures
btv22 adopts the highest industry-standard technical and organisational measures to ensure the security of your information.
SSL Encryption
All data exchanged between you and our servers is protected through 256-bit SSL encryption.
Secure Servers
Your information is stored in secure data centres with strict measures in place to prevent unauthorised access.
Access Controls
Only authorised personnel have access to your information, and every access is logged and regularly reviewed.
Regular Audits
Our security measures are regularly reviewed and tested to ensure protection against the latest threats.
Data Breach Response
In the event of a data breach, we will take prompt action and immediately notify affected users.
Data Minimisation
We collect and store only the information that is necessary, and data is securely deleted after the designated period.
While we make every effort to protect your information, the transfer of data over the internet is not completely risk-free. We maintain the best technical standards, but no system is 100% guaranteed. It is your responsibility to keep your password confidential and to notify us promptly if you suspect unauthorised access.
Data Retention Period
btv22 retains your information only for as long as it is necessary to provide services or is required to fulfil legal obligations.
7.1 Information for Active Accounts
While your account is active, we retain your profile information, transaction history, and gaming records. This helps us provide uninterrupted service and assists in resolving disputes.
7.2 After Account Closure
Even after account closure, we retain financial transaction records and identity verification information for a specified period as required by law. This data is securely archived before deletion.
7.3 Automatic Data Deletion
After the designated retention period ends, your information is automatically deleted or anonymised in a secure manner, so that it can no longer be linked to any individual.
Your Rights Regarding Your Information
btv22 respects your data protection rights. Your key rights are listed below:
Right to Access
You may request to view what information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
You may request deletion of your personal information beyond what is required by legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Data Portability
You may request your information in a structured, easily readable format.
Right to Object
You may object to the use of your information for specific purposes.
To exercise the above rights, contact us at [email protected]. We will verify your request and respond as promptly as possible.
Protection of Minors' Information
btv22 strictly refrains from providing services to anyone under the age of 21. Our platform is intended only for those aged 21 or above.
We verify age at the time of registration, and if we find evidence that someone under 21 has provided information, we will immediately delete that information and close the associated account. If you believe a minor has registered on btv22, please notify us at [email protected].
Policy Changes and Updates
btv22 may update this Privacy Policy from time to time. Reasons for changes to the policy include:
- Technological changes and the introduction of new services
- Regulatory or legal changes
- Changes in business operations
- Improvements based on user feedback
For significant changes, we will send a notification to your registered email or phone number, or clearly announce it on the site. Continued use of the service after changes have been made will be taken to mean that you have accepted the updated policy. Therefore, it is recommended that you review this page regularly.
Section 11Third-Party Links & Services
btv22 gives you the opportunity to enjoy content from various game providers. These providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) follow their own privacy policies. We are not responsible for their data processing practices.
Payment service providers — bKash, Nagad, Rocket, or bank transfer — are governed by their own terms and conditions and privacy policies. It is recommended that you read the terms and conditions of the relevant service before making a transaction.
Have a privacy question?
Contact us for any questions about this policy or your information — our support team is available 24/7 to assist in Bengali and English.